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National Grid Electricity Distribution provides power to the Midlands, South West and Wales. We keep the lights on for over 8 million customers by distributing electricity across our 55,500 square kilometers service area.
A Distribution Network Operator (or a ‘DNO’ for short) is responsible for delivering high and low voltage electricity across an electricity network, through power lines and underground cables. We are not a supplier - an electricity supplier is a company you pay your electricity bill to. Suppliers pay us to make use of our network (roughly £100 of your total bill per year).
We can help with queries about connecting your property, power cuts or moving your meter.
You can apply online for a new connection, or to modify an existing connection. Once we’ve received your request details, we will be in touch with next steps.
We’ve included an outline of the connections process below.
Firstly, check that your property is within our working area - this is as simple as entering your postcode into our postcode checker.
Before you begin your application, make sure you’ve got all the relevant information to hand regarding your application. This includes site information and plans.
You’ll then be ready to apply. If you choose to apply online, our form should only take about 15 minutes.
Once we’ve received your application, we will send you a quotation and some ‘help and advice’ information.
If you decide to accept our offer, arrange a payment with us and we will be in touch to schedule your job.
You need to choose an electricity supplier before we can begin work. They will need the Meter Point Administration Number (MPAN) so that they can fit your new meter. Don’t worry - we will provide you with your MPAN.
We will look after any paperwork for you, including any third party consents. After this, we can get started on your scheduled connection.
If you're not sure where to start and you'd like to speak to someone before exploring in more detail, visit our Contact us page.
Take a look at our extensive library of documents, videos and connections tools - all here to help support you with your application.
Electric vehicles will play an important role in shaping a low carbon future. Find out more about connecting an electric vehicle charge point to our network.
You can choose who carries out your connection work. Find out more about the role of independent companies in connections.
What does it all mean? Try out our Jargon Buster tool to keep things simple.
